Yep been through many factory resets, including the hold the page turn button down while holding the power button one. Couldn’t have used it since it updates when you sync, but tried an older firmware just to see. Went through several suggestions from customer support — they were very nice but in the end all they could do was offer a discount on a new one. If that’s called a cold reboot I’ve done that many times too, since it has to be connected to power to boot up once it’s frozen.
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