Thread: Problem finding books
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Old 02-10-2025, 12:46 PM   #25
Sirtel
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Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
Quote:
Originally Posted by Marcusmax View Post
You won't believe it but I just had another call with an Amazon agent and he was able to resolve the issue completely! I have to say I am impressed with them this time. They had actually sent a couple of emails asking me to get in touch again to try and resolve it so I thought I'd try one more time.

The guy stayed with it and managed to find the old account and change the email address associated with it. So I can now access the account and download those books to my new iPad. Brilliant!

Thanks for your help with this and to everyone who contributed. And yes, I will be backing up all my Kindle books!
Wow. Amazon has actually helped a customer! I'm impressed.

Glad you got those books back and didn't have to repurchase them.
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