Quote:
Originally Posted by icedtea
... When I tried the CS Chat, there seemed to be only options for pre-programmed buttons, no actual Text box for ya know, chat!  ...
Has anyone had to use Audible CS on chat lately, does it actually work properly? Or is it my outdated system/browser not displaying correctly? |
Audible (and Amazon) are definitely trying to limit customer service to an automated chatbot. However, the last time I tried to reach Audible, I just kept clicking buttons and answering "no this did not answer my question" until it finally offered to connect me to a real person. It seems if you keep clicking long enough, it will realize you are not getting the help you need and escalate to a real person. But until then it's really frustrating. (Actually, it can be really frustrating once you reach a real person, too.)