Quote:
Originally Posted by jhowell
Amazon loves to do A/B testing, rolling out new features gradually. It seems very likely to me that this is already being tried out on a limited basis right now.
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We actually have an AI as the first-line CS of our local telecommunications company. It doesn't do much else than connect you with the actual CS according to the issue you have. It doesn't attempt to solve your problem by itself - so far. I'm sure that'll change.