Quote:
Originally Posted by Quoth
It was obviously a bug. You'd never get error messages like that if they were disabling it. The Download option would be gone from the menu.
CS in general anywhere are trained to follow a script. It can take days before they are told what to do about new problems, and the instructions can be, um, misleading.
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Following a script is an extremely lousy idea. It's cheap, of course - no need to actually teach your CS something. Which is why it's done.
I remember the early days when Amazon CS didn't follow a script and could actually help with a problem. Alas, those days are long gone. Most customer service is basically worthless nowadays, and not only at Amazon. I'm sure we'll soon have so-called AIs as CS. That'll be fun.
/rant over