MobileRead Forums - View Single Post - Kobo Plus not remembering "not interested" or "read"

Busy Beaver · 01-09-2025, 01:33 PM

The recommendations listing offers buttons to mark books as "not interested" or "already read". Those used to work, but now they make the book disappear immediately, and stay gone for the rest of the day, but next day they're back again. This prevents getting new recommendations. This problem occurred a year or two ago, and I cancelled my account. Some months ago I tried again, and the buttons were working, then they stopped working properly again. I've complained to customer service, but their eventual response was "Can't help you. Maybe the next update will fix it." Their proposed update doesn't list this bug.

Am I the only one having this problem, or are there thousands of customers being ignored? The problem is not in my browser, since I've tried marking books on three different browsers, and none stick. If I know that it's not affecting all customers, it's probably a bug in my personal account, so I could ask them to reset it, or delete my account so I could start a fresh one.

01-09-2025, 01:33 PM	#1
Busy Beaver Junior Member Posts: 5 Karma: 10 Join Date: Apr 2020 Location: Alberta, Canada Device: Kobo Clara	Kobo Plus not remembering "not interested" or "read" The recommendations listing offers buttons to mark books as "not interested" or "already read". Those used to work, but now they make the book disappear immediately, and stay gone for the rest of the day, but next day they're back again. This prevents getting new recommendations. This problem occurred a year or two ago, and I cancelled my account. Some months ago I tried again, and the buttons were working, then they stopped working properly again. I've complained to customer service, but their eventual response was "Can't help you. Maybe the next update will fix it." Their proposed update doesn't list this bug. Am I the only one having this problem, or are there thousands of customers being ignored? The problem is not in my browser, since I've tried marking books on three different browsers, and none stick. If I know that it's not affecting all customers, it's probably a bug in my personal account, so I could ask them to reset it, or delete my account so I could start a fresh one.