[Morpheus Phreak]

I'm finally throwing in the towel on Kindles after 15 years, and doubtful I'll be back, barring a miracle.

I tried to go back to a Paperwhite SE when they kept pushing how great the new one is, and it just wasn't doing it. I got used to the color too quick, and won't go back. Sent it back, and got contact from someone in the "second tier" of the ECR the day after. They gave me about $145 on a gift card (as credit for all the hassle), and told me when the Paperwhite got back I should be able to get the refund expedited. Especially since it was going to be refunded to the account to fund the rest of the Colorsoft purchase.

Evidently UPS misplaced the return, and it was a pickup so there's evidence that they had it. It's stuck in Illinois and now they're fighting me on providing the refund for quite some time. Even the ECR agent who had been helpful basically told me to just wait it out until after the holidays for a potential refund.

Bought a Kobo Clara Colour for $129 instead with the courtesy cash they gave me and already have almost all my Audible & Kindle library downloaded (close to 600GB of data, almost all Audible) & ready for when it gets here this weekend. I also filed a dispute with PayPal since it was bought on my PayPal debit card since they're pulling so much crap.


I was literally trying to throw my money at them, and instead they literally end up paying me to buy the competitor's product.

Amazon support has become such a farce.

Let them close my account. I don't care anymore.