Hello!
I am having an issue of Aura One stuck at "importing 6%", after I have disconnected the e-reader from the PC. Even if I am not downloading/uploading anything to/from the e-reader.
If I about to upload the books to the e-reader (either manually drag and drop or use Calibre), then there is issue, that they do not appear on the device book list, however if I am about to browse the storage from the PC, the books are definitely there.
It happens on latest firmware "4.38.23171", but also on previous FW version as well - "4.38.23038", downgrading further seems to solve the problem (read below) somewhat.
I have tried to factory reset, to disconnect/reconnect account and also repair it.
Nothing of it helped.
I contacted Kobo support, they said they will pass the program further to the IT department, so meanwhile I wonder, if the community knows how to solve it.
Two unconvincing solutions I have found so far:
1) Use Kobo app on the PC and press "Sync" button there. It somewhat helps, but in theory it worked without the app before, so something is wrong
(PC is Windows 11).
2) Downgrading to 4.38.21908 (August 2023) seems to solve the problem, importing happens instantly without troubles, but it worked before on modern firmware version as well, thus something is wrong.
Downgrading and then upgrading (either through the e-reader itself or manually by dropping files in the ".kobo" directory) did not help.
Problem began when I tried to modify the "ExcludeSyncFolders" value in ".kobo/Kobo/Kobo eReader.conf", under "[FeatureSettings]". After I modified in a wrong way, it deleted all the books (I had backup), and I believe (not 100% certain) after that problem arose.
(There is no "ExcludeSyncFolders" in the file right now).
Kobo firmwares I downloaded from here:
https://pgaskin.net/KoboStuff/kobofirmware.html