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I'm still waiting on a reply to my last inquiry (via the web site, so I know it was received). Now at over two weeks. It isn't a large amount, but the principle of the thing - they advertise a 5% early rebate bonus for monday sales and I didn't get it. No reply on why (or even having the bonus just show up in my account would be fine). I'm just glad I didn't try for any of the sales the next week, when even the 100% rebate items were showing no rebates most of Monday and into early Tuesday morning.
All inquiries via the web form about ANY promotion have ALWAYS been answered about one or two days AFTER the promotion ended. I have NEVER received any reply to the direct support email address, even when replying back to one of their responses (that's maybe 4 or 5 times over the last six months or so). I just assume that email address goes directly to a spam folder (or at this point, a fired employee).
Maybe contacting Scott directly is a solution (but no doubt would not remain one for long, if we all started doing that).
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