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I've now finished my chat. It was a pretty frustrating experience (which, of course, I should have expected). After a lot of false starts and going round in circles, I got an assurance that "I've checked this with my lead and since the issue still persisting, what we can do here is we'll escalate this one to our Kindle Internal Team so they are able to review and make an immediate action for the issue you have." and was also told "And for the time frame, we don't have an option to check since we're just escalated this earlier to our Kindle Internal team. However, you can try to check it from time to time."
None of this really gets us anywhere.
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