You need to go to the iRex support site: http://support.irexnet.com/
Click "register" to create an account for the support site.
After registering and logging in, you can click "submit a ticket" to create a ticket.
Originally Posted by KingDani
could someone explain to me , how should i open a ticket for irex? should i register my device? should i do it online? is the device needed physically?