Quote:
Originally Posted by Uncle Robin
Yes, he did, eventually. The conversation was continued by email and after he saw a screenshot of the issue, he arranged a refund of the price difference. However, ALL super points were deducted from the 3 purchases, so I emailed back again and said "why remove ALL ponts and not simply the points from the overcharged amount?" He then escalated that and withing a short time I had the correct amount of points back
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I'm glad that it was sorted out, but it sounds as if it was more hassle than it should have been - even without the chatbot's involvement!
By the way, the 75% off voucher code that I was given didn't work. I had difficulty finding a book in my wishlist that I was allowed to use it on. When I did, I got the error message telling me that that code had already been used the maximum number of times. Oh, well. I'm not really bothered, and won't push it.