Quote:
Originally Posted by bluepeter
More importantly, did the person you spoke to resolve your problem? |
Yes, he did, eventually. The conversation was continued by email and after he saw a screenshot of the issue, he arranged a refund of the price difference. However, ALL super points were deducted from the 3 purchases, so I emailed back again and said "why remove ALL ponts and not simply the points from the overcharged amount?" He then escalated that and withing a short time I had the correct amount of points back