Quote:
Originally Posted by Uncle Robin
Not a metaphor. Well, not SOLELY a metaphor.
I had pre-ordered three books that were delivered today. Withing an hour of them arriving, I noted that I was charged 10% MORE than the listed VIP price for each of them. After my first experience of the new AI chatbot (bastard child of Dante and Kafka, clearly), I decided to try the phone number I'd used in the past. It worked! I got through to a real person. Not as competent or professional as previous CSRs, but still a hominid. However, this hominid clearly works from home, because in the backgrond a canid could be heard loud and often, along with another hominid trying to quiet said canid. STILL better than wrestling with the AI, but  |
More importantly, did the person you spoke to resolve your problem?
I've just used the AI chatbot. Of course, it didn't help: the answer it gave me didn't address the problem.
Me: The Ministry of Time by Kaliane Bradley is on my wishlist, where it is shown as priced at £0.99. However, if I add it to my cart, the price suddenly goes up to £9.99. How do I get it at the advertised £0.99, please?
AI: The price of a book may change from the wishlist price when added to the cart due to various factors. While we don't have specific information about price changes in the wishlist, it's important to note that prices can fluctuate based on promotions, discounts, or market conditions. When you add an item to your wishlist, the price shown is current at that time. However, when you're ready to purchase, we always display the most up-to-date price in your cart. To ensure you're getting the best deal, we recommend checking the current price before completing your purchase.
Anyway, the chatbot transferred me to a real person when I said that I wanted more help. They confirmed that the promotion price should apply. I was told to buy it at the higher price, and promised a refund of the £9 difference. Clunky, but it works. So my online chat experience this morning was initially uninspiring, but worked well enough once a real person got involved. And I was given a 75% off voucher, too!