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I would say their customer service on this issue has been very weak. At this point I really don't trust that the new ones, whenever they get released, will be any better than what I have in my hand (but we'll see what Reddit says at that time).
One thing I haven't seen people complain about are the bugs it has. For example, if I turn on wifi after it being off for a bit, it won't sync to furthest page read for a few minutes. It'll just sit there trying, but never do it.
Also, when I go to the page flip mode, change it to the view where it shows 9 thumbnails of pages, flip ahead or back, then try to go to a page that's further ahead or back, more often than not it will simply do nothing, then crash back to the page I was on.
Considering it's been over a month, I expected a software update by now, but maybe they're still figuring out how they're going to handle the thousands of us who were first day customers.
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