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Thank you all! I'll try the support email first, but I'll pester the higher-ups if there's no response. I'd been using the contact form found on their support page, but they seem to be ignoring that. Also, they only have about half a dozen categories, none of which fit this issue. I'm not having a problem with my reader, and I don't want to make a suggestion. They don't have options for actual customer support.
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