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Right now things are going at the speed of Internet, and with that impatience, we really can't be sure what's going on. They haven't even said what the fault is, so how can we be sure whatever they say now is going to fix it? Before this we heard they were doing a software update!
It hasn't even been a week yet, so it seems prudent to wait some more to ensure a proper strategy is in place to address the issue.
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