Quote:
Originally Posted by Catlady
I also have a $49/year membership; it has a few months to run, and I won't renew. I do not have a nearby Walmart--or a car--so my experience is limited to online shopping. Grocery shopping is hit-or-miss; the prices are better than Amazon Fresh but the fulfillment leaves a lot to be desired. I place my order, and then once the shopper begins shopping, I'm lucky to get half my items and I end up buying from Amazon Fresh anyway. So the price advantage is illusory when Walmart doesn't seem to have good inventory control. A couple of weeks ago, Walmart delivered a grocery order only SEVEN hours late (past 11 p.m.) after telling me the order would instead arrive the next day.
Today I had an enormous hassle when I wanted to return a purchase; Walmart+ membership is supposed to allow me to have an item picked up from my home for free. Except after scheduling my pickup, Walmart instead sent me a FedEx return label and told me I needed to drop off the item at a FedEx location. Which is inconvenient (no car, bulky and awkward item to return). Took three phone calls and about an hour to finally have Walmart decide they could schedule a FedEx pickup.
Say what you will about Amazon, but at least Amazon is mostly efficient. Walmart has been one hassle after another, and the "perks" of Walmart+ have not been worth it.
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A lot will depend on how good or bad your local Walmart is, definitely. For me Amazon Fresh isn't even an option, Walmart's the only place that does grocery deliveries at all in my area. I don't live out in the boondocks or anything, it's just the grocery stores are in a different town in the county. My town only has Walmart and an IGA.
Amazon has gotten a
lot crappier on returns. It used to be they'd credit your account as soon the UPS store scanned your code for your return, now it's a week or more before they do so. Plus you have to go to a UPS store or a Whole Foods to drop off an item to get free returns, otherwise you have to pay a return shipping fee. It works okay for me, since I have to go to a doctor's appointment every month and can drop stuff off while I'm out for that, but otherwise Amazon's returns would not be free for me at all. The closest UPS store's a fifteen minute drive and the closest Whole Foods is forty-five minutes away. It's actually easier to do a return at Walmart for me (only five minutes away) and it goes back to my credit card right away (unless I used a gift card) instead of having to go to store credit to get a "quick" now) refund. I haven't tried the return from home option.