[Franbo]

Hi All,

I have recently acquired a new PC and am trying to get it working with my PRS-505 (it worked fine on my previous PC) but alas am seeing the following error message when syncronising:

"This eBook cannot be transferred because the Reader is authorized to another user."

I have checked the forums but alas cannot find a solution. So; here is some information that might be relevant:

(1) Location: UK
(2) DRM eBooks acquired from Waterstones
(3) Never logged on to Sony Store (not actively anyway - no idea if something automatic happens in the background)
(4) Using Windows Vista 64
(5) Installed Reader using manual installation instructions in forum sticky (including the registry PIM.dll entry)
(6) Adobe Digital Editions correctly installed and registered
(7) DRM books correctly loaded into Adobe Digital Editions (I can read them there)
(8) DRM Books added to eBook Library using "Import Files" (as per previous PC)
(9) DRM Books able to be read in eBook Library
(10) Tried Fromat Internal Memory
(11) Tried Hard Reset

When I try and synchronise the reeader with the library it seems to synchronise the non-DRM books correctly but shows the message:

"This eBook cannot be transferred because the Reader is authorized to another user."

after a while. The status on the eBook Library shows:

Completed - transferred 190 of 206 files

Can anyone help?

Franbo