Quote:
Originally Posted by A Lurker
[...] I wouldn't trust whatever answer they give me. In fact, I suspect they'd not understand what I'm talking about and I'd end up needing to speak with a supervisor.
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Exactly my experience.
They didn't know what I was talking about, wanted to call me by phone for more explanation.
In the end they admitted that maybe some changes could have been made with new hardware but I still don't know if they understood what I was talking about.