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Hah, this has become a fascinating phenomenon among Kindle users. Now, it’s even appearing on brand new devices—it’s unbelievable. I have a Kindle Scribe and an 11th-generation Kindle Basic. After one of the updates, my Scribe suddenly couldn’t use custom fonts anymore, but my Basic Kindle works just fine (with the latest system). This seems to be an intermittent yet widespread issue. According to a Google search, people have been reporting this problem since last year, and some even got a replacement from Amazon without resolving it, though there are cases where it was fixed. My suggestion is to request a replacement from Amazon, as it’s clear they haven’t given this issue enough attention (since it still exists on both new systems and devices).
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