Quote:
Originally Posted by kovidgoyal
THen dont install malware on your computer that breaks other software and if you do that definitely dont come and complain in the forums of the software your malware breaks.
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Wow, what an aggressive response. I wasn't criticizing your software at all - just the opposite, I think it is an amazing program which is why I am looking for a solution. I haven't installed any "Malware that breaks the software" - the software worked fine until I updated it to the newest version. As well, it seems that I am not the only person who has used this piece of software that has found this to be an issue. So it would seem that there may be something that has been changed within the code of the program that unintentionally may have an incompatibility with common system configurations. I wasn't at all "complaining in the forums" of software that my malware breaks, and I think it is very unfortunate that you got so defensive and lay the blame on the end user. I am a 50 year old user with plenty of experience using computers and know how to protect myself from malware, and ensure that I don't download or install anything that I do not know where it comes from. I'm jut not a programmer. I keep the antivirus software on my system to protect me from unintentional threats, such as the ad popups in this forum for instance that I have no control over. To blame me rather than to offer suggestions as to what steps can be taken to help diagnose the issue and improve your own programming seems very thin skinned and reactionary.
I applaud you for your ability to create a fantastic piece of software that I'm sure thousands if not hundreds of thousands of users find useful and appreciate at no cost to them, and wish I had the knowledge to be able to create something as useful and robust. That said, if someone who does not understand programming reaches out for assistance, it would be much more of a helpful response to offer suggestions as to how to mitigate the issue rather than feeling attacked and lashing out. I was only coming to this forum to see if there was anyone else with the same issue that may have a solution or workaround. I read other posts including a response that you provided suggesting the calibre-debug -g in Command Prompt and then posting the result thinking that maybe there would be something in there that would help diagnose what the issue may be.
I guess I've offended you so I won't expect any kind of a solution to be offered to me that will help fix the problem. Thank you for the years that I have been able to use your product flawlessly, and I hope that someday down the line I may be able to figure things out and get it working again for myself.