Thread: Kobo customer care (or lack of)
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Old 09-23-2024, 05:49 PM   #54
John F
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Posts: 7,969
Karma: 71261339
Join Date: Feb 2009
Device: Kobo Clara 2E
Quote:
Originally Posted by DNSB View Post
The issue is that if you have your Kobo ereader replaced under warranty, you will get either the remainder of the warranty term or 90 days whichever is longer. You do not get a full 1 or 2 year warranty on the replacement device.
Sure. Like I said.

However, I don't see why an ereader shouldn't last 6 years, excepting the battery.

Quote:
Going by the thread where @Hermano whinged about the lack of speed in Kobo accepting his warranty claim and that there was no message indicating when the replacement device was received...
I'll let you whinge about that.

Quote:
OTOH, my experiences with Kobo CS have been more like the experience reported in message #4 in that thread.
My experience with Kobo in the past was rather poor. It was related to an ereader order, so hopefully there warranty support is much, much better.
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