Quote:
Originally Posted by John F
I don't know either, but I thought the 6 years part was interesting.
Fair enough. I just thought if we are supposed to give the benefit of the doubt before calling someone a pirate, we would assume the same for other things. The OP did say that they contacted Kobo about the problem within 2 years of the purchase date?
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The six year protection applies to the retailer selling the product. It's not clear that OP bought from Kobo rather than a store. As noted, what's a reasonable period for an ereader?
The contact mentioned in the OP appears to be beyond the warranty period (the later of two years from original retail purchase and 90 days from warranty replacement). It seems OP got a warranty replacement, but it's now beyond the warranty period.