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Originally Posted by hermano
Thanks for the character assassination, much appreciated. I do/did believe item was still in warranty as issue was reported within 2 years of ownership, having obtained direct from Kobo. Warranty is 2 years in UK.
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So, why the continued coyness? Just to be clear, the device we're talking about is the replacement under warranty of a Forma initially purchased exactly when? (I suspect 2020.) "Within 2 years of ownership, having obtained direct from Kobo" is more gobbledygook, but the circumlocutions you employ prove my point. It's not ownership, it's purchase that's the point and nowhere do you say something along the lines of, "I bought this Forma on October 10, 2022" or somesuch. When did you
buy a Forma,
not how long have you had this one as a replacement for the one you bought? Let's have the date, which you have been asked for several times and which you've so far refused to supply.
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Warranty aside, the gobbledygook ( great word ) regards Consumer Rights Act is fairly clear in that warranty is not the be all and end all of consumer rights in UK and that items such as TVs, domestic appliances etc are expected to last a "Reasonable Time".
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I love the "etc"! Relatively inexpensive personal electronics are not comparable to TVs or domestic appliances. Two years is "reasonable time" for an ereader.
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My main 'beef' though is very poor quality of communication from Kobo. I was also surprised they do not even want to view my Forma (offered to send it to them)....and that they no repair facilities....
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This is delusional. Whyever would they want to look at your Forma? How could that possibly be a good use of their resources? I suspect they've explained to you that your device is not covered under warranty and that you're refusing to accept that. And as has been explained to you in this thread more than once, repairing cheap electronics doesn't pay.