Quote:
Originally Posted by issybird
The OP's coyness about dates when pressed several times told the story in itself. As did the statement "I believe" combined with some gobbledygook about the Consumer Rights Act of 2015.  I can't help thinking the OP knew he wasn't covered by warranty; honest error in that regard would have been more forthcoming about dates. |
Thanks for the character assassination, much appreciated. I do/did believe item was still in warranty as issue was reported within 2 years of ownership, having obtained direct from Kobo. Warranty is 2 years in UK. Genuinely unaware that replacement may not be fully covered by Kobo warranty.
Warranty aside, the gobbledygook ( great word ) regards Consumer Rights Act is fairly clear in that warranty is not the be all and end all of consumer rights in UK and that items such as TVs, domestic appliances etc are expected to last a "Reasonable Time".
My main 'beef' though is very poor quality of communication from Kobo. I was also surprised they do not even want to view my Forma (offered to send it to them)....and that they no repair facilities....I personally have found their customer service poor.