Quote:
Originally Posted by issybird
After reading the OP’s earlier posts, I think it’s extremely unlikely that the Forma is under warranty. I suspect that the original Forma to which the warranty applied was purchased in 2020 when the OP’s Cybook died and that it was replaced over two years ago under warranty at that time. Even if the second Forma falls (barely) within a two-year time frame, the warranty would reflect the original purchase date. That is, a warranty doesn’t restart when a device is replaced under warranty. Dates of course could prove me wrong, but the OP is being disingenuous. The rest is unrealistic expectations which the OP is unwilling to adjust.
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All good points. I was giving the OP the benefit of the doubt, but your point about how the warranty doesn’t restart when a device is replaced is spot on. I didn’t realize this Forma was a replacement device.
Getting a warranty honored is tough with any company. If your demands are unreasonable, they won’t work with you.