Quote:
Originally Posted by foosion
I'd add: did they give you a reason why they did not regard the warranty as applicable?
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Not an expert on the UK/EU laws, but I suspect they make exceptions for damages caused by consumer misuse.
OP says they never dropped it etc but that’s also in their best interest to say since admitting they dropped it etc would invalidate their warranty.
The CS rep is likely an underpaid person who’s processing claims with a script. And naturally the script is designed to save Kobo money. I’d wager someone ran a probability test to determine the likelihood of customers just buying a new lobo because they were already invested in the ecosystem.
And let’s please remember the majority of people ereading aren’t stripping DRM from their own books. MR is a niche community and we don’t represent the majority.