Quote:
Originally Posted by Cootey
I’ve contacted Kobo CS quite a bit. I’ve had an unusual amount of glitchy problems over the years from missing purchases to model specific database corruptions. The CS experience is dependent on the competency of the employee you receive. Most of my experiences with Kobo have been positive, but quite a few were user hostile with CS reps who made the situation worse than it needed to be. So I feel for you. CS support *anywhere* is a crapshoot. Kobo isn’t unique in this.
But I don’t have that problem anymore. A few years back I changed my approach, especially with Kobo. When I encounter a pedantic, PEBCAK-minded darling, I hang up and call back. It’s worth the wait to get another agent.
That being said, Kobo doesn’t do repairs. When your device is covered under warranty, and the CS agents can’t fix your issue, back up your device and push for a replacement. That’s it. As other have mentioned, the newer models now have Kobo authorized repair pages on iFixit, but there are a lot of YouTube videos out there to help you repair your older device. It may be new to you, but it’s an older model built with the old disposable product mentality.
But if it’s under warranty, push for a replacement!
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Could not agree more. Instead of pedantic I am getting condescending and patronising. Speaking to me as if I were a child.