Quote:
Originally Posted by hermano
This has put me off buying Kobo in future ( this is my second Kobo). Although I prefer their software etc the lack of support when things go wrong means I will have to look elsewhere.
I find it hard to understand why they do not offer repair services?
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For the most part, the simple fact is that it costs more to have someone open up your Forma, decide if it is worth repairing and if the decision is that it is worth repairing, to perform the repair than it would cost you to replace your Forma.
One friend of mine got several quotes from local shops to repair their Kindle PW4's damaged USB socket. The lowest was more than he paid for the PW4, the highest was more than the cost of purchasing a new PW5.