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Kobo customer care (or lack of)
I have been in discussions with Kobo last few days about my Forma which developed a fault. Single vertical and single horizontal line visible when refreshing page.
Similar fault has been widely reported on this and other forums where consensus seems it is caused by loose cable to the screen. I can categorically say mine was never dropped or suffered any other trauma.
Kobo customer service have been very unsupportive. They refuse to even take a look at it. I do not want a replacement but if a simple fix is possible then that is what I was asking for.....but they claim they have no authorised repair facilities.
I do not have the tools, dexterity or skill to open it up and try myself (others have successfully).
This has put me off buying Kobo in future ( this is my second Kobo). Although I prefer their software etc the lack of support when things go wrong means I will have to look elsewhere.
I find it hard to understand why they do not offer repair services?
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