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Old 05-02-2009, 01:15 PM   #13
graypattern
Junior Member
graypattern began at the beginning.
 
Posts: 1
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Join Date: Apr 2009
Device: sony reader prs 505
Quote:
Originally Posted by curtw View Post
I also finally heard back from Sony's tech support. They seem to confirm what I suspected--that a file in the install has become corrupted. Unfortunately, that file is not removed during an uninstall (and is not overwritten if it's found during a re-install), so they told me to uninstall thusly:



PLEASE note that this will delete all books in your Library as well. Make sure you have a back-up if you need it! I hope this helps somebody. It worked for me (i.e., I did not ever have to re-format my reader).
with huge thanks to curt w for this thoughtful and complete guide to deleting hidden folders . I was totally flummoxed and dreaded going to sony support.
It worked as advertised.
Thanks to Mobile Read and thanks to Curt!
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