Quote:
Originally Posted by curtw
I also finally heard back from Sony's tech support. They seem to confirm what I suspected--that a file in the install has become corrupted. Unfortunately, that file is not removed during an uninstall (and is not overwritten if it's found during a re-install), so they told me to uninstall thusly:
PLEASE note that this will delete all books in your Library as well. Make sure you have a back-up if you need it! I hope this helps somebody. It worked for me (i.e., I did not ever have to re-format my reader).
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with huge thanks to curt w for this thoughtful and complete guide to deleting hidden folders . I was totally flummoxed and dreaded going to sony support.
It worked as advertised.
Thanks to Mobile Read and thanks to Curt!