[SomeSteve]

For the past week or so I've been having trouble downloading purchased books from the Kobo store onto my computer. When I click on "Download Now" on the website, instead of the acsm file downloading, a blank browser page is loaded (not in a new tab or window) and in the address bar there is a long address that begins with "https://acs4.kobo.com/fulfillment/URLLink.acsm?".

Sometimes when I've returned to the site later in the day the download has worked as usual (that is, as it should), but sometimes even that doesn't help, and despite repeated tries all I get is the empty window. I've restarted the browser, restarted the computer, cleared the browser cache, but none of those things seem to make any difference.

Is this happening to anybody else, or am I just lucky? And is there a way to get things working normally again?