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Although Android 9 for Note pro brought in some improvements (battery life was the biggest one for me), it was not bug-free.
I am sure this is mainly because of the language barrier, but their instructions have not been helpful or clear to me. There is a thread in here about the issues people faced while upgrading to Android 9 and you can see complaints about the instructions there as well. The CS has responded to my email asking for a video so that they can help further. I might end up doing that.
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