Quote:
Originally Posted by GeoffC
FW does seem to be going downhill -
I've waited over 5 days since my first email to them, and 2 since I used their on-site message option ... I received an automated acknowledgement and ticket number, so I know my query should have been dealt with ... and the deadline has now passed....
To say I am disappointed would be an understatement....
|
From what I can tell, they no longer respond to emails - the support ticket form seems to be the only way to get through. I waited over 2 weeks for an email response before responding to a ticket with another ticket - and got a response the next day.
It wasn't the most useful response - but it was a response.