Quote:
Originally Posted by PeterT
GRR. The challenges of dealing with my wife's estate.
Sue had a life-insurance policy with the beneficiary being her Mother. Her mother pre-deceased Sue (February 2023 vs November 2023).
Have been working with the financial advisor who sold Sue the policy, and finally a month or so ago, we'd completed the paper work to the insurance company. Of course, Sue had never changed her name on the policy after marriage, so it was still in her maiden name.
Finally a cheque was written by the insurance company and sent to me as the trustee of Sue's estate. Of course, they put the wrong address on the letter (147 some-street, and not 141 some-street). When we checked with the people at 147 they had seen nothing.
The financial advisor had already been in touch with the insurance company which was how we learnt of the wrong address. They told her they would cancel the cheque and re-issue one to the correct address.
Last Friday I was at a friend's cottage and had a voice-mail and text from the advisor letting me know the envelope was at a post-office branch near me and I should pick it up.
Monday I went to the post-office and found out they'd had that envelope for a few weeks and were about to return it to the insurance company since it had not been picked up!
Luckily I was able to get it (and NO; I'd never received any notification of a pending delivery).
I got in touch with the FA and this morning learnt that the cheque was still valid; they had NOT cancelled the original cheque.
I went to the bank where I have an Estate Account only to learn they could not pay the cheque in... Why? It was marked as payable to "MY NAME AS ESTATE TRUSTEE OF THE ESTATE OF WIFE'S MAIDEN NAME"...
Of course as a result of the house fire I have no record of her maiden name / married name.
I have now ordered a copy of our marriage certificate, and have let the FA know we can either wait for that or request a new cheque payable to "WIFE'S MARRIED NAME (NE MAIDEN NAME)" which luckily they should be aware of as various forms I had supplied to them included both names.
SIGH
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Pleased to say I got the copies of the marriage certificate yesterday, and have been to the bank, who besides having challenges due to CloudStrike; accepted the documentation and deposited the cheque.