Quote:
Originally Posted by pdurrant
I've found that the "Request a Phone Call" works quite well.
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This. Just did this a few days ago. l got a call back immediately and hold time was less than a minute.
That said we spent probably 30 minutes without resolution of the issue (I was trying to restore a book accidentally deleted from my library). It ended with him creating a ticket, and the book reappeared the next morning.