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As another point of data, I have returned my Colour for faulty page-turn buttons. My experience with Kobo support has been unexpectedly positive and they are replacing the device for me relatively painlessly.
I purchased it from a local store and not Kobo directly. However, the store is listed on Kobo as one of there 'where to buy Kobo' official shops.
Specifically, the problem is that the buttons only clicked on the 'inside' quarter of each button. Moving from inside to outside, each button goes from click, to mushy, to no physical movement at all. There's actually only a small 'clickable' portion of the button. In comparison my Libra 2 clicks nicely along the full range of the button wherever I press.
This brings me right back to my past experience with Kobo around the Aura One days with a total lottery of panels and a host of quality control issues (not to mention Forma after that). That being said, the replacement process so far has been easy. I've seen button quality as a complaint from others, and for what it's worth I've experienced it here myself.
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