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thanks for your responses. I have software version 1.9.11, and would only want to upgrade if it was necessary to get the ereader to work at all. I'm really hoping it's not. I've tried factory resetting to no avail, but I'll keep trying things. Once I've entered time and date I'm met with a home screen displaying no books. Calibre can "see" Kobo in the sense it can send files to it (and I've tried many formats, ones this model should be able to read). My laptop can also read the drive and see that books have been successfully sent there, the Kobo just won't display any of them so I can't read.
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