Quote:
Originally Posted by chaley
Sometimes Kobo Utilities loses how to recognize a device, especially after a hard reset or a format, and sometimes after a firmware upgrade.
To check this, start calibre, plug in your device, start Kobo Utilities, open the "Devices" tab, then ensure that the attached device is being recognized with the device name you expect.
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THANK YOU! It was the devices. Weirdly it didn't like me specifying "Kobo Aura H2O" and wanted it to say "Any Device" - why, I don't know, but it's working under that setting.