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I am a bit soured on Bookeen. I had one of the first from their first shipment of Gen3 in November, 2007. As I read posts on their blog and in various forums, what I saw was a lot of complaints from people trying to get customer service and getting no response. I had to return a unit myself and I went through a lot of work.
I felt that the unit was a bit flaky. It did not regularly recognize button presses and stuff. I was willing to put up with that because it was my only choice for e-ink at the time. E-ink was founded in 1997 and it took 10 years to see a broadly available commercial product. My memory is fuzzy that long ago, but I think I first read about e-ink when it was in the media lab at MIT -- this was well over a ten year wait. But there are now alternatives on the market.
Soon after I received my Cybook many of us were desperately waiting on new software to fix flakiness with the unit, and hoping for new features. It was the same cycle of promises and no delivery we are seeing today. Finally, the new software came out, and it had no new features. It did fix many, but not all of my bugs.
When I busted my screen (my clumsy hands-grin) I took the opportunity to buy something new. I have been much happier with the performance of my newer device. I press the button once to turn pages.
Bookeen's next gen device may be much better, but their customer service definitely leaves me disappointed. I am looking for an additional device for my son this year, but unless I see something significantly different in terms of support, I'll look for an alternative supplier.
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