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If you buy a new Pocketbook, you will receive a already filled library (over 50 books). Therefore it could be the normal state.... Of course a brand new pocketbook is usually sealed with plastic cover. If it wasn't the case, then it's used.
I had the same experience with my color 3 2 weeks ago. I got an open one. Just write the support. They will replace it in 2-3 days.
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