[RobinCB]

I have tried searching for this, but most queries seem to relate to unsent emails, so hopefully someone can help me:

I have not used my kobo account for some time and clearly forgot my password. I have tried resetting it and I get the email ok (so my email address is correct), but when I click on the link and enter a new password (8 have tried several different passwords) I get the following error message:

“Something went wrong! Please note that your password cannot match User Name, please use this link to restart the process.”

I click the link and it just sends me back through the password reset loop.

I don’t know what my username is (I gather from the forum that it should be different from my email, but don’t recall having one). I also can’t see anywhere to request it to be sent / reset.

Any idea how I can get back into my kobo account ?