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Originally Posted by Chocky
What is really annoying is that Kobo support said doing a Factory Reset would sort it...
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They always say that, no matter what the problem is. I've found it's best to ignore much of what they say. In most cases they have no idea what's going on and so just suggest anything, regardless of its actual use.
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So now I've got an empty Kobo that I can't load books onto
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Well, you can connect to your laptop, so why not load your Kobo there?