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Last week I got a Kobo Clara Colour, I ordered directly from Kobo. I loved it, but it had a screen defect (looked like the screen layers in one corner weren't properly glued). They agreed to exchange it and send me a return label.
I send it out yesterday and kept an eye on the tracking page. Just now I saw that DHL couldn't deliver it because the recipient refused to sign for it. No information if it'll be returned to me or if DHL is going to attempt another delivery.
So now I'm back on the chat with Kobo. I hope I won't get it back. I have better things to do at the moment than returning packages I've already returned. We're getting the keys to the new house on Monday and we're already in preparing mode for all the DIY things we need to do next week before the professionals come in.
It took a while, but CS on chat can't help me and escalated it to another team, who will contact me via email within the next two days, which will probably be three days, since it's a bank holiday in the Netherlands tomorrow.
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