Quote:
Originally Posted by 7hir7een
I contacted Kobo support and they are willing to cover it under the device warranty, but their policy of waiting until they receive the device plus 5 business days means I'll be without my device for a long while and that the return period is going to expire by the time I get the new one (probably):/
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This and the slowness in getting orders is why I stopped using Kobo. They simply do not try to compete in quality of service. With a Kindle you can get it the same day or even overnight. That said, the fact that Amazon had been deleting side loaded books from readers that have been disconnected from wifi for a while and the niceness of the new L2C have drawn me back. I guess the kindle will have to be the backup if something goes wrong with the L2C.