MobileRead Forums - View Single Post - Finally arrived! Time to send it back. :-(

notsure · 04-28-2009, 05:56 PM

Well, after a long 3 week wait I finally received my 505 yesterday. I opened the box, charged it and transfered a few free books to it (thank you Calibre and MR!!). I even managed to read a few pages before sleep set in last night.

This morning, in the bright daylight, the first thing I noticed was a stuck pixel! In the middle of the screen a few inches from the left margin. Can't miss it, big black pixel staring at me.

I called Dell (dotca) where I ordered from... no luck they say it's a Sony product I must call them. Sony Canada says sorry, you can send it to the repair depot (it will be gone 3-4 weeks at least) but they won't likely do anything. Dell has said I have 30 days to return it to them for refund so I can't risk sending it to Sony for a repair that probably won't happen. Sony outright refused to replace the unit.

Has anyone had any luck getting a replacement for a brand new unit with this problem from Sony Canada?

Thanks!

P.S. These forums are really quite amazing. Even though I won't likely end up with a Sony I do plan on getting another reader eventually.

04-28-2009, 05:56 PM	#1
notsure Zealot Posts: 123 Karma: 76 Join Date: Feb 2009 Device: Sony PRS-505, PRS-350	Finally arrived! Time to send it back. :-( Well, after a long 3 week wait I finally received my 505 yesterday. I opened the box, charged it and transfered a few free books to it (thank you Calibre and MR!!). I even managed to read a few pages before sleep set in last night. This morning, in the bright daylight, the first thing I noticed was a stuck pixel! In the middle of the screen a few inches from the left margin. Can't miss it, big black pixel staring at me. I called Dell (dotca) where I ordered from... no luck they say it's a Sony product I must call them. Sony Canada says sorry, you can send it to the repair depot (it will be gone 3-4 weeks at least) but they won't likely do anything. Dell has said I have 30 days to return it to them for refund so I can't risk sending it to Sony for a repair that probably won't happen. Sony outright refused to replace the unit. Has anyone had any luck getting a replacement for a brand new unit with this problem from Sony Canada? Thanks! P.S. These forums are really quite amazing. Even though I won't likely end up with a Sony I do plan on getting another reader eventually.