Quote:
Originally Posted by Lemurion
I've been unimpressed by their customer service lately too.
|
Yeah, there have been complaints on the FW Yahoo group about CS lately too.
Scott from FW responded to one recent complaint with...
Quote:
I understand your frustration and we'll continue to work to improve our support. We add new people all the time and it takes significant time to train because Fictionwise is the only site to support 17 formats including 4 encrypted formats that work on thousands of devices and phones.
But I want to add that the team we have in place cares and works hard and I'm proud of their work and appreciate it.
That doesn't mean we can't improve and we will certainly try.
|
...I don't know if the CS problems are growing pains or what. They used to be really good for the most part. With the growth of ebooks plus the recent pub of the B&N sale perhaps they're growing faster than they can get CS reps in place.