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Originally Posted by Lutraa
Far from being unhelpful, I explained the situation in detail, provided a list of the deleted documents, including file types and approximate restoration dates from last year prior to the latest wipe, generated and uploaded device log files, and pointed the company to numerous other accounts of this happening when they claimed I was the only Kindle owner to have reported it.
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I find it rather humourous that my contact with Amazon echoed the "only Kindle owner to have reported it".
Quote:
Originally Posted by Lutraa
My initial contact with Amazon about this issue was in mid-December last year. Had they added non-Amazon content to a Paperwhite back then, taken it offline for the next few months, and then synced it, they could well have seen that I was not hallucinating. The fact that they didn't tells me they either already know what's going on and don't want to change it, or that they just don't care. In either case I won't be buying any new Kindles or content from them any time soon.
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We Don't Care. We Don't Have To. We're Amazon. Apologies to Lily Tomlin.
Fortunately for me, my Kindle is a secondary device. Otherwise, I would be extremely unhappy.