Quote:
Originally Posted by Quoth
Yes.
Also technically it's a crime in many countries to remove / delete files from someone else's system/device/computer.
And a good reason to buy any ereader is the tens of thousands public domain texts out of print.
They promised after the Orwell debacle that they'd never delete ebooks again, even if they had be wrongly sold. The copyright issue was up to Amazon to resolve (and pay compensation on), not the customers. ...
Even if it's a mistake, that will only be a mitigating circumstance in deciding damages. They are absolutely breaking the law in many countries. The "value" of mitigation decreases with each day they let this automated "bug" continue.
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Bringing this thread back on topic, here's my latest update: From last December through last week, I had an extensive conversation with Amazon about this issue via email. I had contacted the upper level managers about the issue, explaining that I keep my Paperwhite offline most of the time, but had lost all sideloaded content each time I connected the device to their servers, for a total of three mass deletion events from last summer through December 2023.
Their executive escalations dept. assigned a troubleshooter to my case. Note that Amazon never acknowledged that it knows that has been happening to anyone -- they consistently denied that, blaming the end user (me). To shoot down their denials, I sent them links to this thread and also several in Reddit subs, but they never mentioned having visited thses forums.
I sent them device logs. I told them the names of the deleted books (Project Gutenberg and also some content I wrote myself).
They asked me the same questions over and over and I gave them the same answers over and over. Finally, they told me they could only help if I agreed to sync my device with their servers so they could watch what was happening. I told them to go pound sand, as I wasn't about to lose all my sideloaded content, reading progress, and notes for the fourth time in six months.
If anyone here wants to try contacting them, good email addresses for senior managers can be found on Elliott's (travel and consumer protection journalist) website. Or, I could post them here if that's allowed. If you contact Amazon, let them know a Kindle user from Alaska tried to convince them that her experience wasn't a one-off due to user error. I could provide my Amazon case number if needed. PM me for these and other details.
My Paperwhite is now offline permanently, which only really matters if I am traveling without my laptop and want to add a new book.